Connect Zendesk Support to Brava
What is Zendesk Support?
Zendesk Support is Zendesk's ticketing system, where support teams answer and resolve customer requests.
How Brava uses Zendesk Support
- Review evidence. Review sentences cite the tickets they came from.
- Feedback suggestions. Brava suggests feedback from the tickets people resolved together.
What Brava reads
- Reads
- Support tickets: assignee changes, resolutions and satisfaction results where your plan has them.
- Who connects it
- Your admin connects it once for the company.
Why it matters for reviews
Credit for whoever helped. Each change is credited to the agent who made it, not just the current assignee.
Read-only. Brava never writes anything back to Zendesk.
Zendesk Support and Brava: common questions
Does Brava integrate with Zendesk Support?
Brava's Zendesk Support integration is in development. Once it's live, review sentences cite the tickets they came from.
What does Brava read from Zendesk Support?
Support tickets: assignee changes, resolutions and satisfaction results where your plan has them.
Who connects Zendesk Support to Brava?
Your Brava admin connects it once for the whole company.
Does Brava use Zendesk Support data to train AI models?
No. Your data never trains models.
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GongWhat happened on customer calls, from Gong's transcripts.
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